This policy applies to the collection, use, storage, disclosure and handling of personal information by Lake Maintenance and its associated entities (collectively “Lake Maintenance”, “we”, “our” or “us”). Lake Maintenance is committed to protecting and maintaining the privacy, accuracy and security of
personal information of individuals and is bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (the “Act”). We will only collect, use or disclose personal information in accordance with the Act and this policy
- your name, physical address, mailing address, telephone and other contact details, sources of which may include recruitment consultants, work orders, account activity and payment history;
- company details and credit and financial information relating to subcontractors and other businesses that deal with us;
- electronic device information (brand, type, ID, geo-location etc), which is recorded in connection with the supply of our services, including to monitor performance and quality assurance;
- GPS tracking information from our fleet of GPS-equipped vehicles, which is recorded for employee safety, work scheduling, security of company assets, insurance and efficiency purposes; and
- your internet browsing activity when you access our website, including time, date, pages browsed, IP address, information you download or upload etc.
Use & Disclosure
- to consider and/or conduct business dealings with you;
- for recruitment and/or employment purposes;
- for the provision of services to or for you; and/or
- to meet legal and/or regulatory requirements.
- where you have expressly or impliedly consented to the use or disclosure;
- where reasonably necessary with third party service providers we use in conducting our business (such as for billing and debt recovery, submission of tenders, obtaining Police clearances and reference checking), subject to confidentiality provisions as we deem appropriate;
- in confidence, with our advisers and insurers;
- where the use or disclosure is authorised or required by or under an Australian law or Court/Tribunal order;
- to prevent a serious threat to a person’s life, health or safety, or to public health or safety; and/or
- to prevent suspected unlawful activity or serious misconduct.
Storage & Security
- physical security – information is stored in locked and secured filing cabinets and storage areas;
- computer and network security – security settings and permissions are applied to data stored on hard drives, disks and tapes, and across our computer network, and computers utilise appropriate security software;
- confidentiality agreements – employees, subcontractors and other third parties that deal with us are required to be bound by appropriate confidentiality provisions;
- audit and monitoring – where necessary for security and risk management, we review and monitor staff access to personal information; and
- HR-specific measures – personal information obtained for recruitment and employment purposes only is securely stored and accessed only by our Human Resources Department for recruitment purposes and, for unsuccessful candidates, personal information will either be destroyed immediately or securely stored for a period of up to six months.
Access & Corrections
- giving access would be unlawful;
- denying access is required or authorised by or under an Australian law or a Court/Tribunal order;
- we reasonably believe that access poses a serious threat to the life, health or safety of any individual, or to public health or public safety;
- giving access would have an unreasonable impact on the privacy of other individuals;
- giving access would reveal evaluative information generated in connection with a commercially sensitive decision-making process;
- giving access would prejudice negotiations with you;
- the information relates to existing or anticipated legal proceedings between the organisation and you, and would not be accessible by the process of discovery in those proceedings;
- giving access would be likely to prejudice the taking of appropriate action in relation to suspected unlawful activity or serious misconduct; or
- the request for access is frivolous or vexatious.
- investigate the complaint;
- determine whether a breach has occurred;
- determine what action, if any, to take; and
- report the outcome of the investigation to you.
- Phone: 1300 363 992
- Postal address: Director of Compliance, Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001
- Website: www.oaic.gov.au
In the event of any loss, unauthorised access or disclosure of your personal information, Lake Maintenance will investigate and, if warranted, notify you of the breach. Any breach of this policy by our staff or subcontractors will result in appropriate disciplinary and enforcement action, which may include summary dismissal of employees and termination of subcontract agreements.
Lake Maintenance will review this policy biennially however may change its contents with the written approval of the Chief Executive Officer from time to time, and it is available at all times on our website. By continuing to deal with us, you accept this policy as it applies from time to time.
adjust your internet browser settings to accordingly, though this may affect usability of the website. Our website may contain links to third parties, which are provided for convenience only and we take no responsibility for the privacy practices of such third parties. We encourage you to check their
privacy policies before accessing them or disclosing any personal information to or through them.
Lake Maintenance Contact Details
- Position and title: Privacy Officer
- Postal address: Privacy Officer, Unit 2A/8 Reliance Drive, Tuggerah NSW 2259
- Email address: [email protected]