Quality Policy
Lake Maintenance is a facility management company providing construction, refurbishment and maintenance services, provided in the public, private, commercial, industrial, disability building and housing sectors. The organisation also undertakes development, implementation & provision both internally and externally of SpyderFlow software products to assist in the provision of asset management.
Continual ongoing review of its processes and operations and implement improvements to ensure the company has the resources, processes and procedures to maintain sustainable growth and to meet customer needs.
Scope
This policy covers all areas of Management, administration and operations of the Lake Maintenance organisation. The systems, processes and methods to achieve performance and results required by the Policy are detailed within the Quality Systems Management Plan, the QEWHS Integrated Management Systems Plan and by the documentation within the Lake Maintenance information, communication and operational management systems.
Management Commitment
The management team at Lake Maintenance is fully committed to:
•Establishing & monitoring the Quality objectives.
•Providing capital and resource budgets to ensure the requirements of AS/NZS ISO 9001 Quality Management System Standard is met and continually improved.
•Ongoing training & educational development that enhances worker skills for the work they perform, through a training plan and individual needs assessment.
•Promoting the requirements of the customer, the surrounding legislative framework and the need to perform in accordance with all of these requirements.
•Communication and consultation with all stakeholders.